Last updated: November 15, 2024

Welcome to **AL Ahleia Insurance Co. S.A.K.P.** ("Company," "we," "us," or "our"). Protecting your personal information and your privacy is important to us. If you have any questions or concerns regarding this privacy policy, please contact us at **+965 1888 444** or via email at **privacy@alahleia.com**.

This privacy policy outlines how we collect, use, and share your information when you use our mobile application, **AlAhleia** ("App"), or any related services (collectively, "Services"). By using our Services, you consent to the data practices described in this policy.

1. Information We Collect

We collect two types of information:

  • Personal Information Provided by You: Includes name, email, phone number, address, and any other details you submit directly via the App.
  • Automatically Collected Information: Includes your IP address, device type, browser type, operating system, and usage data, such as the features you access in our App.

2. How We Use Your Information

We use your information to:

  • Provide and improve our Services.
  • Respond to customer inquiries.
  • Facilitate transactions and send confirmations.
  • Send promotional communications (only if consented to).

3. Sharing Your Information

We share your information only:

  • With **trusted service providers** for business operations (e.g., payment processing).
  • When required by **law or legal processes**.
  • With your **explicit consent**.

We do not sell, rent, or share your personal data with third parties for their direct marketing purposes.

4. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

5. Data Security

We implement robust security measures, such as encryption and secure storage, to protect your data. However, no method of electronic transmission or storage is 100% secure.

6. Cookies and Tracking

Our App uses cookies and similar technologies to enhance user experience and gather analytical insights. You can manage cookie preferences via your device settings.

7. Minors' Privacy

Our App is not intended for users under the age of 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

8. Your Privacy Rights

You have the right to:

  • Access and review your personal data.
  • Request corrections or deletions.
  • Withdraw consent for data processing.

To exercise your rights, email us at **privacy@alahleia.com**.

9. Updates to this Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes via the App or email.

10. Contact Us

If you have questions or concerns about this privacy policy, contact us at:

  • Phone: **+965 1888 444**
  • Email: **privacy@alahleia.com**
  • Website: https://www.alahleia.com/privacy-policy
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.